Refund policy

Returns and refunds

We offer a 30-day voluntary return policy. You have 30 days after receiving your order to contact us and request a return.

To be eligible, the item must be unused, unworn, in its original condition and packaging, with any tags attached. Please include your order number or proof of purchase.

To request a return, email info@vitalaum.com before sending anything back. We will provide return instructions. Unless the item is faulty, damaged, incorrect, or mandatory consumer law says otherwise, you are responsible for the cost of returning the item.

Faulty, damaged or incorrect items

Please contact us as soon as possible after delivery, with your order number and photographs where relevant. We will investigate and offer the remedy required by applicable consumer law.

Non-returnable items

For health, hygiene and safety reasons, opened supplements, opened food products and opened personal-care products may not be eligible for return. Gift cards and personalised items are non-returnable. These exclusions do not limit any mandatory statutory rights.

Refunds

After we receive and inspect an eligible return, we will confirm whether the refund is approved. Approved refunds are normally issued to the original payment method. Processing times depend on your payment provider.

Statutory rights

This policy does not affect any mandatory rights you have under the consumer laws that apply to your order, including applicable cancellation, withdrawal, refund and faulty-goods rights in the European Economic Area or the United Kingdom.