Privacy policy

Last updated: 21 September 2026

This Privacy Policy explains how Vitalaum s.r.o. (“Vitalaum”, “we”, “us”) processes personal data when you visit vitalaum.com, place an order, contact us, create an account or subscribe to marketing.

Who is responsible for your data

Vitalaum s.r.o.
Sv. Stefana 1/B
943 01 Sturovo
Slovakia
Email: info@vitalaum.com
Phone: +36 30 412 86295

What we collect

Depending on how you use the store, we may process your name, email address, phone number, billing and delivery address, order and payment-related information, account details, customer-service communications, marketing preferences, device and browser information, and information about how you use the website. Payment card details are processed by our payment providers; we do not need to store your full card number.

Why we use personal data

We use personal data to process and deliver orders, take payments, provide customer support, manage returns and refunds, maintain accounts, comply with accounting and other legal obligations, prevent fraud and misuse, improve the store, and send marketing communications where we have a lawful basis and, where required, your consent.

Marketing communications

You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting info@vitalaum.com. Unsubscribing from marketing does not stop essential order or service messages.

Cookies and similar technologies

We use essential technologies needed for the store, cart, checkout, security and account functions. With your permission where required, we may also use analytics, advertising, conversion, review and personalisation technologies. You can change your choices through the store’s cookie preferences. Some features may not work correctly if essential technologies are disabled.

Who receives personal data

We share data only where necessary for the purposes above, including with Shopify and our technology providers, payment providers, delivery carriers, customer-support and review providers, analytics and advertising providers, professional advisers, and public authorities where required by law. Service providers may process data on our behalf and must use appropriate safeguards.

International transfers

Some service providers may process data outside the European Economic Area. Where this happens, we use the safeguards required by applicable data-protection law.

How long we keep data

We keep order, invoice and accounting records for as long as required by applicable law. We keep customer-service records, account data and other information only for as long as needed for the relevant purpose, to resolve disputes, enforce agreements or meet legal obligations. Marketing data is kept until you unsubscribe or the lawful basis ends.

Your rights

Subject to applicable law, you may request access to, correction or deletion of your personal data, restriction or objection to processing, data portability, or withdrawal of consent. You may also complain to the data-protection authority in the country where you live or work. To exercise your rights, email info@vitalaum.com. We may need to verify your identity before responding.

Children

The store is not directed to children who cannot legally enter into a purchase. Please do not submit personal data on behalf of a child unless you are authorised to do so.

Changes and contact

We may update this policy when our services or legal obligations change. The current version will be published on this page. For privacy questions or requests, contact Vitalaum s.r.o. at info@vitalaum.com or the postal address above.